Complaints
Resolving your complaint is important to us
We are committed to providing high quality services and products to you but understand that sometimes things can go wrong and we encourage you to let us know.
Making a complaint
If you wish to make a complaint please let us know your complaint in the way that is most convenient for you, through Igneo Investor Relations at the following:
Australia
In writing to:
The Complaints Manager
First Sentier Group
Level 5, Tower 3, International Towers
300 Barangaroo Avenue
Barangaroo NSW 2000
Telephone: 02 9010 5200
Email: : [email protected]
If you would like a printed version of this procedure please let us know.
Asia
In writing to:
The Complaints Manager
First Sentier Investors (Hong Kong) Limited
Level 25, One Exchange Square
8 Connaught Place
Central, Hong Kong
Telephone: +852 2846 7566
Email: [email protected]
In writing to:
The Complaints Manager
First Sentier Investors (Singapore)
79 Robinson Road
#17-01, Singapore 068897
Telephone: +65 6580 1390
Email: [email protected]
Europe and UK
If you wish to make a complaint, please let us know your complaint in the way that is most convenient for you, through Igneo Investor Relations or at the following:
In writing to:
Igneo Investor Relations
Finsbury Circus House
15 Finsbury Circus
London
EC2M 7EB
Email: [email protected]
US
In writing to:
Compliance
First Sentier Group
1290 6th Avenue, Floor 17
New York NY 10104
United States of America
Telephone: +1 212 497 9980
Email: [email protected]
An affiliate of First Sentier Group