Complaints
Resolving your complaint is important to us
We are committed to providing high quality services and products to you but understand that sometimes things can go wrong and we encourage you to let us know.
Making a complaint
If you have an issue that you feel needs addressing, please contact us as your relevant location from the below:
Australia
In writing to:
The Complaints Manager
First Sentier Investors
Level 5, Tower 3, International Towers
300 Barangaroo Avenue
Barangaroo NSW 2000
Telephone: 02 9010 5200
Email: [email protected]
If you require assistance to make your complaint
If you would like a printed version of this procedure please let us know.
We recognise that some of our clients might require assistance to lodge a complaint. You may prefer someone else, such as your authorised representative or a family member to lodge your complaint. We just need your authorisation for them to do so, which can be provided by completing this form.
Europe, UK and US
In writing to:
Head of Client Services
23 St Andrew Square
Edinburgh
EH2 1BB
Telephone: 0800 587 4141
Email: [email protected]
If you are calling from outside the UK please call +44 (0)131 525 8872.
Any complaints that you may have should be addressed to Head of Client Services. If FSI fails to resolve your complaint satisfactorily you may have the right to refer the complaint directly to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR
Website: www.financial-ombudsman.org.uk
Please download our Europe, UK and US complaints procedure.
Part of the First Sentier Investors Group