Complaints
Resolving your complaint is important to us
We are committed to providing high quality services and products to you but understand that sometimes things can go wrong and we encourage you to let us know.
Making a complaint
If you have an issue that you feel needs addressing, please let us know your complaint in the way that is most convenient for you, through Igneo Investor Relations at the following:
Australia
In writing to:
The Complaints Manager
First Sentier Investors
Level 5, Tower 3, International Towers
300 Barangaroo Avenue
Barangaroo NSW 2000
Telephone: 02 9010 5200
Email: : [email protected]
Asia
In writing to:
The Complaints Manager
First Sentier Investors (Hong Kong) Limited
Level 25, One Exchange Square
8 Connaught Place
Central, Hong Kong
Telephone: +852 2846 7566
Email: [email protected]
In writing to:
The Complaints Manager
First Sentier Investors (Singapore)
79 Robinson Road
#17-01, Singapore 068897
Telephone: +65 6580 1390
Email: [email protected]
If you require assistance to make your complaint
If you would like a printed version of this procedure please let us know.
We recognise that some of our clients might require assistance to lodge a complaint. You may prefer someone else, such as your authorised representative or a family member to lodge your complaint. We just need your authorisation for them to do so, which can be provided by completing this form.
Europe and UK
If you wish to make a complaint, please let us know your complaint in the way that is most convenient for you, through Igneo Investor Relations or at the following:
In writing to:
Head of Client Governance
23 St Andrew Square
Edinburgh
EH2 1BB
Email: [email protected]
Any complaints that you may have should be addressed to Head of Client Governance.
Please download our Europe and UK complaints procedure.
US
In writing to:
Compliance
First Sentier Investors
10 East. 53rd Street, 21st Floor
New York NY 10022
United States of America
Telephone: +1 212 497 9980
Email: [email protected]
Part of the First Sentier Investors Group